In our store we understand the importance of ensuring the satisfaction of our customers with the products they receive. That iss why we have established a return policy that facilitate and expedite the process of returning products:

Return of defective products

Packages that have been sent will not be received without first consulting with the commercial area or Electrosafe logistics, who will validate if it is a manufacturing defect. No products will be received open, used, with visible marks of falls or damage other than those of manufacture. For greater Information contact by the different means available and available in www.electrosafe.com.mx

Defect-free product returns

The product can be returned for different reasons that must be detailed through our means of communication arranged in www.electrosafe.com.mx, and the client must assume the costs of the management that must be done to return the product (shipments, parcels, transportation, and everything applicable).

Return process

To proceed with a return, you must contact our customer service through the email or telephone indicated on our website. We will inform you on the steps to follow to make the return properly.

Remember that any return must be authorized by us in advance. Otherwise, we will not be able to accept the return of the product.

In conclusion, our return policy is based on customer satisfaction, offering the flexibility necessary to guarantee your peace of mind and confidence in our products and services.